Under Password, select the Change button and follow the steps. Select Start > Settings > Accounts > Sign-in options. If you already know your current password and want to change it If you're still having trouble signing to your account, see more solutions in Troubleshoot problems signing in. Below the password text box, select I forgot my password. Follow the steps to reset your password.įor more info, see Reset a forgotten Microsoft account password. If there are multiple accounts on the computer, choose the one you want to reset. On the sign-in screen, type your Microsoft account name if it's not already displayed. Reset your Microsoft account password you use to sign in to your computer To see your device name, right-click Start, select System, and scroll to the Device specifications section. If the device name is the same as your account name, you can create a new administrator account, sign in as an administrator, and then rename your PC (when you view your device name, you can also rename it). Print again an alignment page and the ink level should show full.Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). Put the cartridge back again into the printer.

Take the cartridge out of the printer one more time, and remove all adhesive tape. Place the cartridge into the printer again. Now grab adhesive tape and put it over the 2nd column from the right, on the top contact. Take the same cartridge out of the printer when the alignment page is done.ĭo not touch or remove the tape that was originally put on the cartridge. A message may show up that there is an issue with your cartridge. Place the cartridge back into the printer. Remove the cartridge and on the 2nd contact column from the left, place adhesive tape over the top contact in that column. Plug in printer and reinstall cartridges one at a time. Hold the power button on for 30+ seconds. Remove the cartridges and unplug the printer. Method 2: A full reset of the printer should also do: Print a test page to ensure the cartridge level system is reset. Insert back the cartridges inside the printer. This will make the printer 'remember' the last 5 cartridges as 'none'. HP printers normally store the identification information of the last five ink cartridges that were used. Repeat this step five times so that the HP cartridge identification information will be erased from the printer's memory. Allow the printer to completely turn off.

Press the 'On' button on your printer to turn it on, wait 20 seconds, then turn it off. Remove both the black and the color ink HP cartridges from your printer.

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